1. Scope
This Privacy Policy applies to the Arogyam mobile application, website and related services (together, the “Services”). Arogyam is a multi-tenant platform used by participating gyms, their members, trainers, staff and owners. Your gym may also determine how some information is used within its workspace.
2. Information we collect
- Account and contact information: name, mobile number, email address, user ID, profile photo, physical or delivery address, gym association and one-time-password authentication records.
- Health and fitness information: age, gender, height, weight, goals, body measurements, progress photos, workout activity, meal and nutrition logs, allergies, injuries, health conditions and other onboarding responses you choose to provide.
- Membership and activity information: gym membership, attendance, plans, trainer assignments, challenges, badges, leaderboard activity, referrals, rewards and FitCoin records.
- Transaction information: orders, subscriptions, amounts, discounts, invoices, payment status, transaction references and shipping details. Card, UPI or bank credentials are processed by authorised payment providers and are not stored by us in full.
- Location information: precise or approximate location where enabled and required for features such as attendance verification.
- Device and usage information: device identifiers, operating system, IP address, app events, diagnostics, crash data and security logs.
- Communications: support enquiries, feedback and content you send to us or your gym.
3. How we use information
- Provide accounts, authentication, gym selection and role-based access.
- Deliver workout, nutrition, progress, membership, attendance, commerce and reward features.
- Process subscriptions, orders, payments, cancellations, refunds and delivery.
- Enable trainers and authorised gym personnel to support members.
- Send essential service, transaction, security and support communications.
- Prevent misuse, maintain security, troubleshoot and improve the Services.
- Meet legal, accounting, tax and regulatory obligations.
4. When we share information
We do not sell personal information. We may share relevant information with your selected gym and authorised personnel; service providers supporting hosting, analytics, authentication, messaging, support, payments and delivery; payment gateways such as Cashfree Payments; and government authorities when required by law. We may also transfer information in a lawful merger or restructuring subject to appropriate safeguards.
5. Payments
Payment providers may collect payment instrument, bank, card, UPI, device and anti-fraud information under their own privacy terms. We receive transaction status, reference numbers and limited payment metadata needed for fulfilment, support, reconciliation and refunds.
6. Retention
We retain information while your account or gym relationship remains active and thereafter only as needed for legitimate business, dispute resolution, fraud prevention and legal obligations. Transaction and tax records may be retained for periods required by applicable law. We delete or anonymise information when it is no longer required.
7. Security
We use reasonable administrative, technical and organisational safeguards, including encrypted transmission and access controls. No internet service is completely secure; please protect your OTP and account access.
8. Your choices and rights
You may request access, correction, portability or deletion of your information, or withdraw consent where applicable. You can update certain details in the app or email shyamdeep44@gmail.com. We may verify your identity and may retain records where the law requires it. Deleting an account may not immediately remove information your gym must retain independently.
9. Permissions
You can control device permissions, including location, camera, photos and notifications, in device settings. Disabling a permission may limit the related feature.
10. Children
The Services are not directed to children under 13. Users under 18 should use the Services with the consent and supervision of a parent or legal guardian and in accordance with their gym’s policies.
11. International processing and changes
Service providers may process information in other jurisdictions subject to contractual and legal safeguards. We may update this policy to reflect product or legal changes and will post the revised effective date here.