1. Cancellation requests
You may request cancellation before a service begins or an order is dispatched by contacting us and your gym with the registered mobile number and order or payment reference. Cancellation is not guaranteed after access has started, a personalised plan has been assigned, a gym membership has been activated, or a physical order has shipped.
2. Eligible refunds
- Duplicate payment for the same order or subscription period.
- Payment completed but the purchased service or access was not activated due to a verified technical error.
- A physical item is cancelled before dispatch, is unavailable, arrives damaged, materially differs from its listing, or is eligible under applicable consumer law.
- A payment was debited but the transaction failed and was not automatically reversed by the bank or gateway.
- Any other case where a refund is required by applicable law.
3. Normally non-refundable
- Change of mind after digital access, a personalised plan or an activated membership has been provided.
- Partially used membership or subscription periods, missed gym visits or unused benefits.
- Failure to cancel before a clearly disclosed renewal.
- Products damaged after delivery, returned incomplete, or excluded for hygiene or safety reasons unless defective.
- Promotional rewards, FitCoins or vouchers with no cash value, except where law requires otherwise.
4. How to request a refund
Email shyamdeep44@gmail.com within 7 calendar days of the transaction or delivery. Include your full name, registered mobile number, gym name, order or transaction ID, payment date, reason and supporting photos where relevant. We may request additional verification.
5. Review and processing time
We aim to acknowledge requests within 2 business days and communicate the decision within 5 business days after receiving complete information. Approved refunds are initiated to the original payment method within 5–7 business days. Banks and payment providers may take an additional 5–10 business days to reflect the credit.
6. App-store purchases
Purchases billed directly by Google Play or Apple are also governed by that store’s billing and refund rules and may need to be requested through the relevant store account. We will provide reasonable supporting information where possible.
7. Failed or pending payments
If an amount is debited but no successful order is created, please allow up to 5–7 business days for an automatic bank or gateway reversal. If it is not reversed, contact us with the transaction reference.
8. Physical returns
For an approved product return, keep the item unused with original packaging, tags and invoice. We will provide return instructions. Return pickup availability depends on the delivery location. Replacement, exchange or refund will follow inspection. See the Shipping & Delivery Policy.