1. Digital services
Gym memberships, subscriptions, programmes and other digital services are generally activated in the Arogyam app after successful payment confirmation. Activation is usually immediate but may take up to 24 hours where gym approval, payment reconciliation or manual assignment is required. Digital services are not physically shipped.
2. Physical products
Supplements, equipment, merchandise or other physical goods may be offered by a participating gym through its Arogyam store. Availability and fulfilment areas vary by gym. The seller, delivery or pickup method, charges and estimated timeline shown in the app at checkout form part of your order.
3. Order processing
Confirmed physical orders are ordinarily processed within 1–3 business days. Orders placed on public holidays may be processed on the next business day. If an item becomes unavailable, we or the selling gym will contact you to arrange a substitute, revised timeline or refund.
4. Delivery estimates
Typical delivery is 3–7 business days after dispatch where shipping is available. Remote locations, weather, public holidays, courier disruptions or events outside reasonable control may extend this period. Estimates are not guaranteed delivery dates.
5. Address and receipt
You are responsible for providing a complete and accurate delivery address and reachable phone number. Additional charges caused by an incorrect address or repeated failed delivery may be payable by you. Please inspect the outer package at delivery and retain the invoice and packaging until satisfied.
6. Damage, shortage or non-delivery
Report visible damage, missing items or an incorrect product to shyamdeep44@gmail.com within 48 hours of delivery and include the order ID plus clear photos or video. For non-delivery after the estimated period, contact us so we can investigate with the gym or delivery provider.
7. Returns and refunds
Approved returns and refunds are handled under our Refund & Cancellation Policy. Products subject to hygiene, health or safety restrictions may not be returnable once opened unless defective or required by law.